Contact Size Matters | FAQs & Support

Frequently Asked Questions

You will automatically be emailed tracking once your package is shipped by our warehouse team. If you haven’t received tracking please reach out to info@sizematters.com.

Generally, orders are processed and shipped within 1-2 business days. Orders placed Monday - Friday by 2:00 PM PST are typically processed and shipped the same day. However, please allow up to 5 business days which can occur during high-volume order periods.

All orders are shipped from California and delivery time is based on the shipping method chosen by the customer.

Pre-Order Details

If you purchased a non pre-order product, it will be shipped within our standard processing + shipping timeline. If your order contains a pre-order product and non pre-order product, your order will ship once all items in your order are available. Please refer to the product page for pre-order shipping dates.

Orders ship from California and are typically processed within 1-2 business days for in-stock merchandise. Transit times quoted at checkout are estimates only and do not include processing timelines, unless explicitly stated. Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the location of the receiver. Posters ship separately from other items in your order. If your order contains a Pre-Order item, please see Pre-Order Details under Processing Time.

Your tracking information will be emailed to the address you entered at checkout once your order ships. Tracking for domestic shipments may take up to 48 hours to return results online. If tracking does not work after this timeframe, please contact us: info@sizematters.com.

We proudly offer $1 standard shipping on all orders, shipped via ground delivery, with faster shipping options available at checkout.

Packages are shipped per the shipping method you select at checkout. Carrier shipping delays can occur due to factors outside of our control. Please contact the shipping carrier if your package encounters delays. We do not offer refunds for shipping delays.

We are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to our warehouse, you will be contacted via the email address used at checkout. We will allow 1 re-shipment of your order upon confirmation of your shipping address. If your package fails to deliver after your reshipment, we will refund the cost of the items in your order, minus the cost of shipping. If you are using Apple Pay or Paypal, please confirm your address is up to date.

Please note the following delivery times for the various domestic shipping methods:

UPS Ground - (1-5 business days)

UPS 2nd Day Air (2 business days)

USPS Priority - (1-3 business days)

USPS Ground Advantage - (2-5 business days)

Please be aware that these timelines do not include order processing time. Please see our shipping policy above so you are aware of these timelines which may prolong your delivery estimate.

We can ship to PO boxes if the customer selects a USPS Shipping method.

Contact info@sizematters.com as soon as possible to update your shipping address or cancel your order. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

If your order has already shipped, you should be able to refuse the package by either contacting the carrier or by refusing it upon delivery, at which point it will be returned to our warehouse. Once we've received it, we'll issue a refund to your original payment method, minus the cost of shipping. If you are unable to refuse your delivery, please let us know and we can assist you with a return or exchange at your expense.

We accept Visa, MasterCard, American Express, Discover, Apple Pay, PayPal.

You have 30 days after receiving your item(s) to request a return.

To request a Domestic return, please click here.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damages and issues”). If your return package does not successfully arrive at our warehouse, we cannot issue a refund.

If your order’s shipment is lost in transit, you must notify us within 30 days after receiving your shipping notification to be eligible for a refund or reshipment.

We don’t offer exchanges, simply return your item for a refund and place a new order for the size or style you want.

*All Sale items are FINAL SALE. This includes the use of discount codes.
Shipping charges are non-refundable.

Damages and Issues

Contact us immediately if the item is defective, damaged or if you receive the wrong item. We do not accept returns or exchanges for apparel items that become damaged, or shrink after washing.

Size Matters is not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.

Exceptions / non-returnable items

Unfortunately, custom products cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Pre-order items are produced based on pre-sale quantities and are non-returnable. Payment is collected at the time of purchase to secure your item in production. Once pre-orders have shipped, they cannot be canceled, refunded, or exchanged.

Refunds

We will notify you once we’ve received your return. If approved, you’ll be refunded on your original payment method. It typically takes 5-10 business days for your bank or credit card to post the refund to your account.

Please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after 24 hours, please contact us!

Please email marketing@sizematters.com with your inquiry.

If you are interested in collabing with us, please fill out our a request form here.

Please email wholesale@sizematters.com with your inquiry.

Questions or concerns? Please do not hesitate to contact us using the contact form below or at info@sizematters.com and we'll get back to you as soon as possible. Our business hours are 9am-5pm PST (Monday-Friday). All requests received on holidays or weekends ll be addressed the following business day.